FAQ

What do I get with my ticket?
Your ticket gives you access to 150+ hours of programming—panels, trainings, keynotes and social opportunities. You can watch live or access archived content after the event is over. Attendees will also receive a care package and T-shirt in the mail. If you registered before July 22, you’ll have your care package before the convention.

How do I access the content?
For this year’s virtual conference, we’re using a platform that you can access on your mobile device, tablet, laptop or desktop. Click here to download the app on your mobile device, tablet, laptop or desktop. Once downloaded, log in using the same email you used to register in Eventbrite. Then you can create your personal profile, view session details, connect with other attendees and more. If you plan to use the web app, we recommend using Chrome for the best performance.

What if I have a special need or disability?
All trainings, panels and featured panels will be captioned in English using an AI service. These will be available live in-app and in our archived recordings. Simply click the “CC” box when you enter the webinar. Our keynotes will be captioned in both English and Spanish.

Our virtual platform, Socio, offers a mobile and web-based app which is compatible with assistive technology. We also performed an audit of our website using Google’s Lighthouse auditing tool and made changes to improve readability and ensure that the site works with screen readers and other assistive technology.

To read more about what we’re doing to improve accessibility at Netroots Nation, click here. If you have a question or special need, call or text the Netroots staff at (415) 737-6389 or email us at help@netrootsnation.org so that we may assist you.

What if I have a tech problem during the event?
Please plan ahead for reliable connectivity so you can enjoy Netroots Nation as it happens. We’ll have tech assistants on hand to help with any problem you might have with the platform. And don’t worry: all panels, trainings and keynotes will be recorded for later viewing.

How are your speakers chosen?
All of our content is submitted by and for the community. Anyone can submit a proposal for a panel, training or screening series session. The submission process typically opens in February each year.

After the selection period closes, the public has a chance to vote on their favorite sessions. This helps us identify popular topic areas and is just one consideration in our final selection process. We also divide submissions into subcommittees that score submissions based on quality, timeliness, diversity and other factors. This year more than 100 community members helped score sessions and choose what made it into the final agenda.

Why are you charging for a virtual event?
While we won’t have to pay for things like catering and utilities, we still have significant expenses for our platforms, technology and staff time. Your ticket price also helps us offer scholarship waivers and reduced registrations for those most impacted by the pandemic.

I want to attend but can’t afford it. Are there scholarships available?
Yes! We have scholarships available each year and also created a deeply discounted rate for those impacted economically by COVID-19. This rate is to be used on an honor system. 

What’s your refund policy?
Netroots Nation tickets are not refundable. If you find you cannot use your ticket, you can: 1) sell and transfer it to another person or 2) donate your ticket to our scholarship program. Contact registration@netrootsnation.org by August 7th to transfer it to another person.

If I purchase a registration, can I share it with another person?
Our work to organize this convention is supported by ticket sales. Everyone attending Netroots Nation should have their own registration. We’ll send those who register a unique login to access, and we ask you not to share that login.

Are payments made to Netroots Nation tax deductable?
Since payments for registration fees, merchandise and donations should be made to Netroots Nation, a California 501(c)4 corporation, they are not tax-deductible. If you pay by credit card, the charges will appear under “NETROOTS NATION.”

What if I have other questions?
For general questions, email info@netrootsnation.org. For registration-specific questions, email registration@netrootsnation.org.