FAQ

How do I access the recorded sessions from 2021?
If you registered for NN21, session recordings and a special track of professional development trainings happening October 19-21 are included with your registration. You can access all of the recordings and join these trainings through our virtual event platform.

If you missed NN21, but are interested in attending the professional development trainings, you can purchase a ticket for these trainings here. It includes access to all of our NN21 content recordings as well. Just select the NN21 Recordings + Professional Development ticket type.

If you are just interested in the NN21 recordings, including 120 hours of training, panels, and keynote programming, you can purchase a NN21 Recordings only ticket here. Once you’ve purchased access, you’ll get instructions on how to log in to the virtual event platform and access the recordings.

What’s happening with Netroots Nation 2021?
Although Netroots Nation is usually held in the summer, we postponed our 2021 event to October due to COVID. We had planned to host a hybrid event with an in-person component in Washington D.C., but due to COVID we made the decision to go fully virtual again for 2021.

What do I get with my ticket?
A ticket gives you access to 120+ hours of programming—panels, trainings, keynotes and social opportunities. You can watch sessions as they happen or access archived content after the event is over. Attendees will also receive a code to redeem an official Netroots Nation 2021 T-shirt, and will have access to a special track of Professional Development Trainings happening in late October 2021.

How will I access the content virtually?
All content will be accessed through our convention app, which can be used on a mobile device or through the desktop platform. Click here to access the Netroots Nation app on your mobile device, tablet, laptop or desktop.

Once the app is installed and you’ve logged in, you can create your personal profile, create your own conference schedule, watch sessions, connect with other attendees and more. All 120+ hours of content will be recorded and archived, so you can continue to watch sessions in the app after the conference has ended. We’ve created a document called  Getting the Most Out of the App, which you may find helpful.

I’ve downloaded the app. Now how do I log in?
You must log in using the same email address you used to register for the convention in Eventbrite. If you used the conference app last year or in Philadelphia in 2019, follow these instructions. If this is your first time attending, follow these instructions to get started

What device should I use to access the virtual platform? 
We recommend the desktop platform for the best conference experience, but you can also access the conference from your mobile phone or tablet. For the desktop platform, Chrome works best. 

What if I have a tech problem during the event?
Please plan ahead for reliable connectivity so you can enjoy Netroots Nation as it happens. We’ll have tech assistants on hand to help with any problem you might have with the platform. And don’t worry: all panels, trainings and keynotes will be recorded for later viewing. During conference programing, you can join this Zoom link to get in-person help.

What if I have a special need or disability?
Click here for information on accessing live captioning for this year’s event. All recordings will have captioning. Our virtual platform, Socio, offers a mobile and web-based app which is compatible with assistive technology. We also performed an audit of our website using Google’s Lighthouse auditing tool and made changes to improve readability and ensure that the site works with screen readers and other assistive technology. If you’re attending in person and have a question or special need, email us at help@netrootsnation.org so that we may assist you.

What’s on the agenda?
You can view our panels, trainings and speakers here. Note that the sessions and speakers are subject to change as we continue to confirm our content. You can view our overview schedule here.

How are your speakers chosen?
All of our content is submitted by and for the community. Anyone can submit a proposal for a panel or training or screening series session. After the submission period closes, we divide submissions into subcommittees that score submissions based on quality, timeliness, diversity and other factors. The submission process usually happens in February/March each year.

What are the ticket options this year? What if I bought a ticket before the pivot to virtual-only?
Those who purchased a ticket for the in-person part of the event will be contacted directly. Please reach out to us at registration@netrootsnation.org if you didn’t receive an email. Previously purchased virtual-attendance registrations remain valid. You can purchase virtual registrations at various price points, depending on what you can afford.  There is also a special offer available for a virtual ticket for this year AND a full in-person registration for next year. See the graphic here for your options and when ready, go to our registration page. Make sure to scroll all the way through to see all of the ticketing options.

I want to attend but can’t afford it. Are there scholarships available? Can I volunteer?
Yes! We have scholarships available each year and volunteer opportunities that come with a registration discount.  You can apply here for both.  We have also created a deeply discounted rate for those impacted economically by COVID-19 to attend virtually. Just scroll down on the ticket types to see all that are available.

What’s your refund policy?
Netroots Nation tickets are not refundable. If you find you cannot use your ticket, you can: 1) sell and transfer it to another person or 2) donate your ticket to our scholarship program. Contact registration@netrootsnation.org to transfer your registration to another person.

Can multiple people share one registration to view the content?
Our work to organize this convention is supported by ticket sales. Everyone attending Netroots Nation (either virtually or when we can again, in-person) should have their own registration. We’ll send those who register for virtual attendance a unique login to access, and we ask you not to share that login.

Are payments made to Netroots Nation tax deductable?
Since payments for registration fees, merchandise and donations should be made to Netroots Nation, a California 501(c)4 corporation, they are not tax-deductible. If you pay by credit card, the charges will appear under “NETROOTS NATION.”

What if I have other questions?
For general questions, email info@netrootsnation.org. For registration-specific questions, email registration@netrootsnation.org.